Kalix is a healthcare practice management platform designed to support nutritionists, dieticians, and other healthcare consultants. Used by more than 1,000 practitioners serving over 400,000 patients, the platform needed a video communication solution that could support growth without demanding excessive developer time or ongoing maintenance.

This case study explores how Kalix moved to 8×8 Jitsi as a Service and gained a more scalable, cloud-based communications solution with stronger analytics, easier management, and room to add future capabilities.

The challenge

Kalix faced a dual-threat challenge: an unsustainable maintenance burden and a technical glass ceiling. Their existing infrastructure demanded excessive developer intervention to remain functional, while the provider’s lack of advanced analytics and scalability prevented Kalix from executing its long-term product roadmap.

The solution

After evaluating alternatives, Kalix chose 8×8’s hosted Jitsi as a Service to replace its previous video communication setup.

The platform was fully integrated into the Kalix portal in just five weeks, giving the team a scalable, cloud-based solution without the heavy developer overhead of their previous approach.

With 8×8 Jitsi as a Service, Kalix was able to:

• Reduce internal development and maintenance effort through a fully hosted solution
• Improve troubleshooting and user experience with built-in analytics
• Enable seamless browser-based access across major devices and platforms
• Add capabilities such as call recording and enhanced security
• Create a foundation for future feature expansion