Elevating Customer Experience: A Case Study in Intelligent Automation

Discover how a major Sweden-based global automotive manufacturer revolutionized its operations and customer experience by embracing intelligent automation. Specializing in heavy commercial vehicles, buses, and advanced diesel engines, the client sought to address critical challenges across its various business and assembly lines, including the need for an overall enhanced customer experience, improved efficiencies, and a reduced turnaround time. LTIMindtree stepped in as their digital transformation partner to deliver a robust solution that addressed these pain points and set a new standard for operational excellence.

Measurable Success Achieved

The implementation of the RPA solution yielded significant, quantifiable business benefits:

• 100+ processes automated to significantly reduce manual efforts.
• 35% increase in customer experience levels.
• 30% improvement in operational efficiency.
• 15% reduction in the overall turnaround time.

The solution provided daily timely status updates and actively responded to issues and queries.

Ready to explore how intelligent automation can transform your enterprise, reimagine your business models, and deliver superior customer experiences? Download the full case study report to delve into the details of the LTIMindtree solution and see how we solve complex business challenges, delivering transformation at scale.